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  • Student Handouts

  • Downloadable Content

  • Certificate of Completion

Instructor(s)

Instructor Bio:

Belinda Rojano Tijerina, founder of BRT Professional Development Solutions, is a public and motivational speaker as well as an organizational consultant. Belinda embraces professional and personal life experiences to bring encouragement to life's everyday challenges. She is an ambitious and enthusiastic communications specialist with a niche in leadership development, customer service and presentation skills training, promoting self-improvement and self-worth. Skills include training in leadership empowerment, management, workplace ethics and employee wellness and retention. Belinda has over 30 years of professional and business development experience and 20 years training experience in the corporate, real estate and business brokering industry. Her experience includes providing training for the nonprofit organizations in the state, county and municipal sector. She has worked with diverse business including healthcare and is well known across the Rio Grande Valley. Belinda is co-founder of A Tribute to Women Expo and Women Among Women Association guiding and aiding in the development of women of all ages both personally and professionally. She earned her BA in Communication Studies focusing in organizational consulting, communication theory, conflict resolution and leadership empowerment. Belinda's ability to connect and relate with her audience are considered her most important achievements. Her pleasant, motivating and upbeat personality adds a positive climate to any professional session.

Belinda Tijerina

Instructor

Course curriculum

Course Synopsis

Putting on Your Customer Service Outfit

  • Discover the concept of a customer service outfit and understand the importance of putting your customers first.

  • Acquire Key points to have on hand when experiencing difficult customer service situations.

  • Excel among your coworkers utilizing experiential learning with proven methods.

FAQ

  • Can I keep all downloaded material?

    Of course! We encourage all our students to keep the PDF(s), powerpoint, etc. for their future reference and needs.

  • How long will I have access to this course?

    All courses have a deadline of 90 days to complete.

  • How can I provide verification that I have successfully completed this course?

    BRT gives every student a certificate after successfully passing the course. This certificate can be downloaded, saved and printed for your records.

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